What Kind of Providers Do You Have?
Doctors (both primary care and specialists), dentists, opticians and eye care, hospitals, pharmacies, laboratories, diagnostic services, home care, ambulance, chiropractic, alternative therapies, and so on. There are over 250,000 participating health care related providers, and more than 40,000 pharmacies nationwide.

How Do I Get a Health Care Provider?
A provider locator is available to all members online at www.medisaver.com. And new members can join MediSavers with the secure online sign up form. MediSavers has a strict privacy policy and terms of usage policy. These are linked to the home page.

For all providers except pharmacies, you may also call
MediSavers' 24 hour computerized locator. The number is 1-888-DOC-LIST (1-888-362-5478). By pressing buttons on your touch-tone phone, you'll be guided through menus that will put our whole database of providers at your fingertips.

You may also call our Provider Relations Department at 1-800-647-2677, between the hours of 9:00 AM and 5:00 PM (EST), weekdays. A customer service representative will assist you in locating the provider you need.

How Do I Locate a Participating Pharmacy?
All chain drug stores, except Walgreen's, and many independent pharmacies are participating. For the location of a participating pharmacy near you a pharmacy locator is available online at www.medisaver.com.

In addition, you can call MedeAmerica at 1-800-433-4893. Help is available from 6:00 AM to 12:00AM midnight (EST).

You may also call our Provider Relations Department at 1-800-647-2677, between the hours of 9:00 AM and 5:00 PM (EST), weekdays. A customer service representative will assist you in locating a pharmacy.

The following chain drug stores are some of the many participating pharmacies in your area:

Mailmed (Mail Order)
A&P
Costco
CVS
Drug Emporium
Drug Fair
Duane Reade
Eckerd
Genovese
Grand Union Pharmacies
King Kullen Pharmacies
K-Mart Pharmacy Division
Medicine Shoppe
Pathmark
Rite-Aide
Shop & Save
Shop Rite Pharmacies
Stadtlander Drug Co.
Stop & Shop Supermarket
Target Stores
Value Drug
Vons
WalMart
And many more nationwide!

If your local pharmacy does not participate, they can call MedeAmerica at 1-800-433-4893, and they will be enrolled. Take your prescription and MediSaver card to any participating pharmacy. The pharmacy will fill your prescription and bill MediSavers. There is no co-payment. DO NOT PAY THE PHARMACY! Payment will be made by MediSavers.

Can I Save on Mail Order Prescriptions?
You can save significantly on maintenance medication with Mailmed, the participating mail order pharmacy. You can order up to a 12-month supply of medication, except for controlled substances, which Mailmed does not provide. You will be charged below wholesale, and the usual one-quarter (in isolated instances, 33%) administrative fee will be waived.

Our mail order prices are below other major mail order suppliers. Send your doctor's prescription to Mailmed of Florida, 4907 N. University Drive, Lauderhill, FL 33351. Include your identification number and a daytime phone number in case a Pharmacist has to contact you. Your account will be billed, and you will receive your medication in about seven days.

Alternatively, you can fax your prescription to 212-629-0749. Please include your name, phone number and fax number on a cover sheet, in case a Pharmacist has to contact you.

Can I Save on Optical Care and Eyeglasses?
Examinations, eyeglasses and all accessories are available from participating optical providers at a significant savings. The average gross savings is about 50% off retail for almost everything in the store, including examinations, frames, designer frames, lenses, tinting, prescription sunglasses, etc. The only exceptions are contact lens examinations, disposable and colored contact lenses, and special order lenses.

Be sure to show your MediSavers identification card to the Optician, who should give you a bill detailing the services you receive and the usual and customary price for each service.
DO NOT PAY THE OPTICIAN!
Payment will be made by MediSavers.

Can My Current Health Care Provider Become a Participating Provider?
Yes. Just call our Provider Relations Department with the name, address, phone number, and type of doctor you'd like us to contact, and we'll do the rest.

Why Does Your Automated System Say I'm Not Eligible?
The system identifies you by your identification number on your card and confirms the number you entered. The number you entered may have been incorrect. If the problem persists, call our Provider Relations Department for assistance.

Why Was My Claim Rejected at the Provider's Office?
Your membership is active, but you may not have had sufficient credit available on your account to cover the provider's fee. Your MediSaver card is tied to the account you gave us when you enrolled, and provider charges are billed to that credit card. You must have a sufficient available balance to cover the provider's charge, or the claim will be rejected and you will forfeit your discount. You can avoid this problem by checking your available balance to ensure that there is always enough money available. MediSavers wants you to receive every discount possible, so please check your balances regularly to cover any ongoing or expected new charges.

If you should change your credit card that is linked to the MediSavers card, please notify MediSavers immediately, so we can update your account.

Do MediSaver Members Have a Bill of Rights?
The MediSavers Program offers you freedom of choice. This program provides its members with a Bill of Rights that includes:

• The right to manage your own health care as you see fit.
• The right to access specialists immediately.
• The right to choose to save money using any of more than 250,000 providers and 2,500 hospitals.
• The right to use this program regardless of whether you have insurance, belong to an HMO, or have no insurance coverage at all.
• The right to change providers at any time.
• The right to elect to go outside the program network (although by doing so you will lose out on health care savings), and then continue to use the network and save money.
• The right to use conveniently located providers.
• The right to call our 24-hour computerized locator for the name and address of any provider in the network.
• The right to an easy-to-use program that does not require claim forms.
• The right to be heard, complain, suggest improvements and compliment the features you enjoy.